Inpatient Psychiatric Care
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Medical City Green Oaks also provides emergency mental health services for adolescents, ages 12-17. If your loved one is being transported to Medical City Green Oaks from another hospital and/or admitted to our facility, here is what you can expect.
- If transferred, your child will arrive at Medical City Green Oaks Hospital through our front lobby entrance and proceed directly to the Adolescent Unit, which is located in a private area separate and secured from the rest of our hospital population. Once an evaluation has taken place (which may take up to 23 hours), appropriate ongoing care will be determined. For example, your loved one may be ready to go home, or an inpatient stay may be recommended, or, perhaps transferred to another, more appropriate facility.
- Your child will be assessed, and seen by a physician as soon as possible. If your child has been transferred to Medical City Green Oaks Hospital during our normal business hours between 7:00 am - 10:00 pm; please proceed to the front lobby and notify the receptionist that you have arrived. The receptionist will inform the Adolescent Unit and they will make every effort to accommodate parents who want to visit with their child briefly on the unit. Please understand for the safety of our patients and staff, parents are unable to remain with their child on the unit. If your child arrives at our hospital after 10:00pm, you are welcome to call the Adolescent Unit directly (Our Connections staff will provide you with the number) and the nurse will make every effort to accommodate the parent as noted above.
- We recognize that having your child in a psychiatric hospital can be a difficult experience. We want to keep your informed of how your child is doing and happy to do so provided that you are on the list of family members with permission to discuss your child's care. In order to check on the status of your child, you will need a 4-digit patient identification code, which is provided by Medical City Green Oaks Hospital. If you are the Legal Guardian of your child, we will give you the 4-digit code. This complies with the Notice of Privacy Practices Medical City Green Oaks must abide by as it relates to a Psychiatric Hospital. Please feel free to call and check on your child at any time.
- Please understand that our case managers will call for background and current crisis information the morning after your child is admitted (sometimes the same day), but if issues arise, please call the Adolescent Unit and speak to the nurse on duty.
- Medical City Green Oaks recognizes that parents will want to visit their loved one while they are in the hospital. We ask that you refer to our Visitor Guidelines listing scheduled times for visitation and items you may bring to the hospital. If you would like to leave belongings for your child, please do so through the front lobby receptionist of the hospital during normal business hours. If you have questions in regards to guidelines on what you can bring, please refer these questions to the nurses on the Adolescent Unit.
- If for any reason you have concerns about your hospital experience, please call our Patient Advocate, Stephanie Haynes, during normal business hours at (972) 770-0853, or you can ask to speak to the Program Director for the Adolescent Unit. If it is after business hours, please call the main hospital number (972) 991-9504, and ask to speak to the House Supervisor.
Medical City Green Oaks recognizes that parents will want to visit their loved one while they are in the hospital. We ask that you refer to our Visitor Guidelines listing scheduled times for visitation and items you may bring to the hospital. If you would like to leave belongings for your child, please do so through the front lobby receptionist of the hospital during normal business hours. If you have questions in regards to guidelines on what you can bring, please refer these questions to the nurses on the Adolescent Unit.
If you would like information about support groups for families and for patients who are suffering from mental illness or substance abuse in your area, please go to www.namidallas.org (National Alliance on Mental Illness). This is a national non-profit organization which has several offices throughout the Dallas area and they help families and loved ones suffering from mental illness and substance abuse through support groups and education which are free of charge.
And finally, we want to be assure you that our number one priority is the safety of your loved one. If you have any questions or concerns regarding their care, please call our Patient Advocate, Stephanie Haynes at (972) 770-0853 during business hours, or you may ask for the House Supervisor after business hours. You can also submit any questions online which will be addressed immediately by referring to the link located on this page: https://medicalcitygreenoaks.com/patients-visitors/compliments-or-concerns.dot
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