I called the police and they took my loved one to Medical City Green Oaks Hospital, what do I do?
For someone who has never been to a psychiatric facility and is brought in by the police, or transferred from another hospital; this experience can be difficult for the patient and family. Please understand that our number one goal for all of our patients is their safety. Our (Psychiatric Emergency Services) PES unit is for the sole purpose to medically screen and psychiatrically assess all of our patients regardless of financial status.
If I was referred to Day Hospital does that mean I am in the Hospital?
No, we offer Day Treatment in our off site clinic in Dallas which is located across the street from the hospital in a private professional building.
I live in the middle of the DFW area and am not sure which outpatient clinic is the best one for me. How do I decide where to start?
Just call any of our outpatient clinic locations in Dallas, Plano, or Las Colinas and someone will be glad to help you find the right service.
I only want individual outpatient therapy. Does Medical City Green Oaks Hospital offer that?
Yes we offer individual, group, and family therapy at our Plano outpatient clinic and the Dallas outpatient clinic.
How soon can I get an appointment?
Patients may self- present in the front lobby from 7:00 am - 10:30 pm. From 10:30 pm - 7:00 am, patients must present to Psychiatric Emergency Services located in the back of Green Oaks Hospital.
What happens during an assessment?
Patients will meet with a qualified mental health care provider in order to review current symptoms and behaviors and then determine an appropriate level of care.
Do I need to bring a list of my current medications with me when I come for an assessment?
Yes, please bring a current list of your medications (or your family member’s medications) to the hospital. The staff can discuss any questions or concerns you may have about your medications.
What if I have a complaint about my care?
At Medical City Green Oaks Hospital, we want you to be satisfied with you or your family’s care. If you have any concerns or comments about the care given, please contact our Patient Advocate line at (972) 770-0853 during regular business hours, or if you are calling after business hours, on the weekends or holidays, please call (972) 991-9504 and ask to speak with a nursing supervisor. You can also write us.
How does a patient pay for care?
We accept most private insurance plans, however some patients may qualify for NorthSTAR, which provides behavioral healthcare for residents of Collin, Dallas, Ellis, Hunt, Kaufman, Navarro and Rockwall counties. You can also visit our pay bill online.
What if I don't have insurance?
Patients have the option of using self-pay. Arrangements must be made with the billing office. Appropriate referrals to local community services will be provided.
How long is treatment?
Green Oaks Hospital is a short-term, crisis-oriented hospital. The average length of stay for inpatient treatment can last anywhere between 1 to 7 days. The length of outpatient treatment varies from 1 to 6 weeks. Treatment duration is determined by doctor recommendations and appropriate level of care.
How do I obtain a copy of my medical record?
If you are a Healthcare Provider and need to request medical records immediately please fax your request to (469) 484-2006. Make sure you have the name of our Hospital on the request letter. Please allow 4-5 working days for your request to be processed.
If you are a former patient calling to request your medical records we require a medical release form to be completed by the patient or guardian.